Frequently asked questions
Can’t find your answer? Contact us — we reply within one business day.
How does ordering work if you don’t take payment online?
Add items to your cart and submit an order request with your delivery details. Our team emails you to confirm availability, the delivery cost to your address, the final price and payment options. You only pay once everything is confirmed — nothing is charged online.
Where do you deliver?
We ship worldwide. Delivery costs depend on the item size and your destination, which is why we confirm the exact cost with you before payment.
How long does delivery take?
Most orders arrive within 2–7 business days for smaller items and 3–10 business days for large cat trees and playhouses. We confirm a delivery window when we finalise your order.
What if my cat ignores it?
It happens to the best of us. You have 30 days to return unused items in their original packaging for a refund — see our Shipping & Returns page for the details.
Are the materials safe for cats?
Yes. We use natural driftwood and timber, pet-safe finishes and natural fibres like sisal rope, wool and cotton. Every piece is checked for sharp edges and stability before it ships.
Is every piece one of a kind?
Our driftwood and enchanted-forest pieces are handmade from natural materials, so no two are exactly alike. The photos show the style; the piece you receive will be unique.
Do the cat trees need assembly?
Most pieces arrive ready to use. Larger trees may need a few parts attached, with clear instructions — most people are done in under 20 minutes.
Can I change or cancel my order request?
Absolutely. Because no payment is taken online, you can change or cancel any time before you confirm the final order — just reply to your confirmation email or contact us.
Do you offer a warranty?
Every piece carries a 12-month workmanship warranty. If a joint, mount or finish fails under normal use, we repair or replace it.